Job Descriptions/ Front Desk Agent

Front Desk Agent Job Description: Duties, Skills, Experience & Salary

Front desk agents are the first point of contact for guests at hotels, resorts, or corporate offices. They handle check-ins, respond to inquiries, manage reservations, and ensure a welcoming environment. These professionals play a critical role in guest satisfaction.

Use our customizable and job-post-ready front desk agent job description template. It includes responsibilities, qualifications, education requirements, and salary insights. Simplify your job posting.

May 16, 2025

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Front Desk Agent Job Description Template

Job Title: Front Desk Agent

Location: [Insert Location]

Job Type: [Full-time/Part-time]

Reports To: Front Office Manager / Hotel Manager

About the Role

We are seeking a professional and customer-focused front desk agent to join our team. In this role, you will be responsible for welcoming guests, managing bookings, and handling administrative duties at the front desk. Your goal will be to provide excellent customer service and ensure guests have a pleasant experience.

Front Desk Agent Responsibilities and Duties

  • Greet guests and handle the check-in/check-out process
  • Answer phone calls, emails, and respond to guest inquiries
  • Manage reservations and update booking systems
  • Handle guest complaints with patience and professionalism
  • Provide information about amenities, local attractions, and transportation
  • Process payments, issue room keys, and maintain guest records
  • Coordinate with housekeeping and maintenance teams
  • Ensure the front desk area is clean and organized

Front Desk Agent Qualifications and Skills

  • Strong verbal and written communication skills
  • Customer service-oriented attitude
  • Proficiency in hotel management software (e.g., Opera, Cloudbeds) is a plus
  • Ability to multitask and stay organized under pressure
  • Basic math skills and familiarity with POS systems
  • Professional appearance and demeanor

Education and Experience Requirements

  • High school diploma or equivalent required
  • Previous experience in hospitality or customer service preferred
  • On-the-job training may be provided for entry-level candidates

To apply, send your resume and a brief cover letter explaining your product leadership experience. Email your application to [email protected] or call +1 999999999 for more information.

Front Desk Agent Average Salary

In the United States, front desk agents typically earn between $19,500 and $43,500 annually, depending on experience, location, and the type of establishment.

Hire the Right Front Desk Agent Today

With the right job description, you can attract professional front desk agents who ensure smooth guest experiences and represent your brand with excellence.

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Frequently Asked Questions

1. What is a front desk agent?

A front desk agent handles guest services at the front desk of a hotel or office, including check-ins, reservations, and guest inquiries.

2. What does a front desk agent do?

They manage arrivals and departures, assist guests, answer questions, and maintain smooth operations at the front desk.

3. What are the responsibilities of a front desk agent?

The key responsibilities include managing check-ins and check-outs, handling bookings, resolving complaints, and coordinating with other departments.

4. How to hire a front desk agent?

You can start with a clear job description, post it on hospitality job boards, and screen candidates for communication skills, professionalism, and customer service experience.