Front Desk Agent Job Description: Duties, Skills, Experience & Salary
Front desk agents are the first point of contact for guests at hotels, resorts, or corporate offices. They handle check-ins, respond to inquiries, manage reservations, and ensure a welcoming environment. These professionals play a critical role in guest satisfaction.
Use our customizable and job-post-ready front desk agent job description template. It includes responsibilities, qualifications, education requirements, and salary insights. Simplify your job posting.
May 16, 2025
Front Desk Agent Job Description Template
Job Title: Front Desk Agent
Location: [Insert Location]
Job Type: [Full-time/Part-time]
Reports To: Front Office Manager / Hotel Manager
About the Role
We are seeking a professional and customer-focused front desk agent to join our team. In this role, you will be responsible for welcoming guests, managing bookings, and handling administrative duties at the front desk. Your goal will be to provide excellent customer service and ensure guests have a pleasant experience.
Front Desk Agent Responsibilities and Duties
Greet guests and handle the check-in/check-out process
Answer phone calls, emails, and respond to guest inquiries
Manage reservations and update booking systems
Handle guest complaints with patience and professionalism
Provide information about amenities, local attractions, and transportation
Process payments, issue room keys, and maintain guest records
Coordinate with housekeeping and maintenance teams
Ensure the front desk area is clean and organized
Front Desk Agent Qualifications and Skills
Strong verbal and written communication skills
Customer service-oriented attitude
Proficiency in hotel management software (e.g., Opera, Cloudbeds) is a plus
Ability to multitask and stay organized under pressure
Basic math skills and familiarity with POS systems
Professional appearance and demeanor
Education and Experience Requirements
High school diploma or equivalent required
Previous experience in hospitality or customer service preferred
On-the-job training may be provided for entry-level candidates
To apply, send your resume and a brief cover letter explaining your product leadership experience. Email your application to [email protected] or call +1 999999999 for more information.
Job Title: Front Desk Agent
Location: [Insert Location]
Job Type: [Full-time/Part-time]
Reports To: Front Office Manager / Hotel Manager
About the Role
We are seeking a professional and customer-focused front desk agent to join our team. In this role, you will be responsible for welcoming guests, managing bookings, and handling administrative duties at the front desk. Your goal will be to provide excellent customer service and ensure guests have a pleasant experience.
Front Desk Agent Responsibilities and Duties
Greet guests and handle the check-in/check-out process
Answer phone calls, emails, and respond to guest inquiries
Manage reservations and update booking systems
Handle guest complaints with patience and professionalism
Provide information about amenities, local attractions, and transportation
Process payments, issue room keys, and maintain guest records
Coordinate with housekeeping and maintenance teams
Ensure the front desk area is clean and organized
Front Desk Agent Qualifications and Skills
Strong verbal and written communication skills
Customer service-oriented attitude
Proficiency in hotel management software (e.g., Opera, Cloudbeds) is a plus
Ability to multitask and stay organized under pressure
Basic math skills and familiarity with POS systems
Professional appearance and demeanor
Education and Experience Requirements
High school diploma or equivalent required
Previous experience in hospitality or customer service preferred
On-the-job training may be provided for entry-level candidates
To apply, send your resume and a brief cover letter explaining your product leadership experience. Email your application to [email protected] or call +1 999999999 for more information.
Front Desk Agent Average Salary
In the United States, front desk agents typically earn between $19,500 and $43,500 annually, depending on experience, location, and the type of establishment.
Hire the Right Front Desk Agent Today
With the right job description, you can attract professional front desk agents who ensure smooth guest experiences and represent your brand with excellence.
To streamline your candidate search, use Skima AI. Just type in a role, for example, “front desk agent with 3 years of experience in Chicago," and let the AI do the heavy lifting by ranking top candidates for you. With Skima AI, you can access millions of candidate profiles worldwide. Start your free trial now.
Frequently Asked Questions
1. What is a front desk agent?
A front desk agent handles guest services at the front desk of a hotel or office, including check-ins, reservations, and guest inquiries.
2. What does a front desk agent do?
They manage arrivals and departures, assist guests, answer questions, and maintain smooth operations at the front desk.
3. What are the responsibilities of a front desk agent?
The key responsibilities include managing check-ins and check-outs, handling bookings, resolving complaints, and coordinating with other departments.
4. How to hire a front desk agent?
You can start with a clear job description, post it on hospitality job boards, and screen candidates for communication skills, professionalism, and customer service experience.
This website uses cookies and other tracking technologies to improve your
browsing experience for the following purposes: to enable basic
functionality of the website, to provide a better experience on the website,
to measure your interest in our products and services and to personalize
marketing interactions, to deliver ads that are more relevant to you.
Skima Cookies Preferences Center
Your privacy is important to us
Cookies are very small text files that are stored on your computer
when you visit a website. We use cookies for a variety of purposes
and to enhance your online experience on our website (for example,
to remember your account login details). You can change your
preferences and decline certain types of cookies to be stored on
your computer while browsing our website. You can also remove any
cookies already stored on your computer, but keep in mind that
deleting cookies may prevent you from using parts of our website.
Strictly necessary cookies
These cookies are essential to provide you with services available
through our website and to enable you to use certain features of our
website. Without these cookies, we cannot provide you certain
services on our website.
Always Active
Functionality cookies
These cookies are used to provide you with a more personalized
experience on our website and to remember choices you make when you
use our website. For example, we may use functionality cookies to
remember your language preferences or remember your login details.
Always Active
Tracking cookies
These cookies are used to collect information to analyze the traffic
to our website and how visitors are using our website. For example,
these cookies may track things such as how long you spend on the
website or the pages you visit which helps us to understand how we
can improve our website for you. The information collected through
these tracking and performance cookies do not identify any
individual visitor.
Always Active
More Information
For any queries in relation to our policy on cookies and your
choices, please contact us. To find out more, please visit our
Privacy Policy.