Total Quality Management

TQM or Total Quality Management is a management form of quality management that uses the systematic approach and implementation of standards, processes and practices of quality across all organizational levels and functions in order to achieve continuous improvement and customer satisfaction. TQM emphasizes the employee-involvement in management of quality, data-driven decision-making and exceeding the expectations of customers. Incorporating quality principles throughout the entire operations of an organization, TQM strives to improve product and service quality, eliminate waste and defects and ensure sustainability in business performance.

Example

A manufacturing company decides to implement Total Quality Management (TQM) as a strategy to enhance product quality and customer satisfaction. The company maintains the quality control measures throughout every production phase such as raw material inspection, production processes and the final product testing. Through this training, employees are equipped with quality management fundamentals, including Lean Six Sigma methods, statistical process control, and root-cause analysis, to anticipate and effectively deal with quality problems. Furthermore, the company solicits feedback from customers by surveys, focus groups, and quality audits to locate areas for amendment and to rank initiatives in order to improve product features, reliability, and performance. By applying TQM principles in the systematic way it ensures measurable improvements in product quality, customer satisfaction, and operational efficiency so the company becomes a leader in its industry.