A Customer Support Manager oversees support teams to ensure customers receive timely, helpful, and empathetic service. They track performance, handle escalations, and implement strategies to improve satisfaction and team efficiency.
Use our customizable and updated customer support manager job description template. It covers key responsibilities, qualifications, educational requirements, and salary insights. Simplify your job posting today.
Jul 25, 2025
Job Title: Customer Support Manager
Location: [Insert Location]
Job Type: [Full-time/Part-time/Contract]
Reports To: Director of Customer Success / Operations Manager
We’re looking for a dynamic Customer Support Manager to lead our support team and elevate customer satisfaction. As the bridge between customers and company goals, you’ll oversee operations, drive team performance, and enhance service quality. This role requires leadership, strategic thinking, and a customer-centric mindset.
To apply, send your resume and a brief cover letter explaining your customer support leadership experience. Email your application to [email protected] or call +1 999999999 for more information.
Job Title: Customer Support Manager
Location: [Insert Location]
Job Type: [Full-time/Part-time/Contract]
Reports To: Director of Customer Success / Operations Manager
We’re looking for a dynamic Customer Support Manager to lead our support team and elevate customer satisfaction. As the bridge between customers and company goals, you’ll oversee operations, drive team performance, and enhance service quality. This role requires leadership, strategic thinking, and a customer-centric mindset.
To apply, send your resume and a brief cover letter explaining your customer support leadership experience. Email your application to [email protected] or call +1 999999999 for more information.
In the U.S., Customer Support Managers typically earn between $42,830 and $65,000 per year, depending on experience, industry, and location. Those in high-growth sectors or with specialized expertise may earn additional bonuses.
A comprehensive Customer Support Manager job description is your first step in hiring. It helps attract skilled leaders who enhance customer experiences, optimize support operations, and drive loyalty.
To speed up your candidate search, use Skima AI to find the ideal candidates for your needs. Simply enter what you're looking for, such as "Customer Support Manager with 4 years of experience in New York," and its AI search feature will scan millions of profiles, then rank the best ones for you. Start your free trial now.
No credit card required
A Customer Support Manager oversees a team that helps customers resolve issues. They also ensure timely responses, improve support processes, and work closely with product teams to enhance the overall customer experience.
Their responsibilities include leading support teams, setting response time goals, handling escalated cases, analyzing customer feedback, and implementing tools or workflows to improve service quality and customer satisfaction.
To hire the best Customer Support Manager, clearly define the role. Look for leadership, empathy, and strong communication skills. Use tools like Skima AI to help you write better job descriptions and identify top candidates faster.
