Job Title: Patient Service Representative

Location: [Insert Location]

Job Type: [Full-time/Part-time/Contract]

Reports To: Office Manager / Patient Services Supervisor

About the Role

We are looking for a dynamic Patient Service Representative to enhance patient experiences and support healthcare operations. As the bridge between patients and medical staff, you’ll manage appointments, handle inquiries, and ensure a welcoming environment. This role requires customer service excellence, organization, and a patient-focused mindset.

Patient Service Representative Job Responsibilities and Duties

• Greet patients, verify information, and manage check-in/check-out processes
• Schedule appointments and coordinate with medical staff for patient flow
• Collaborate with billing and clinical teams to address patient inquiries
• Process insurance verifications, payments, and medical records requests
• Maintain accurate patient data using electronic health record (EHR) systems
• Handle phone calls, emails, and in-person patient communications
• Stay updated on healthcare policies, insurance processes, and privacy regulations
• Align tasks with practice goals and patient satisfaction objectives
• Communicate patient needs and updates to healthcare teams

Patient Service Representative Qualifications and Skills

• Strong customer service and organizational abilities
• Solid understanding of medical office procedures and terminology
• Excellent proficiency with EHR systems and office software (e.g., Epic, Microsoft Office)
• Experience in patient-facing administrative roles
• Ability to manage sensitive information with confidentiality
• Strong communication and multitasking skills
• Patient-centric and professional approach

Education and Experience Requirements

• High school diploma or equivalent; Associate’s degree in Healthcare Administration or related field preferred
• 1+ years of experience in medical office, customer service, or administrative roles
• Familiarity with insurance processes and HIPAA compliance
• Proven ability to improve patient satisfaction or streamline front-desk operations
• Certifications like CMAA (Certified Medical Administrative Assistant) are a plus

To apply, send your resume and a brief cover letter explaining your patient service experience. Email your application to [email protected] or call +1 999999999 for more information.