Job Descriptions/ Concierge

Concierge Job Description: Duties, Skills, Education & Salary

Concierges are responsible for assisting guests by providing exceptional customer service, making reservations, offering local recommendations, and handling guest requests. They serve as the main point of contact in hotels, residential buildings, or corporate settings to ensure client satisfaction.

Use our customizable and job-post-ready concierge job description template. It includes responsibilities, qualifications, education requirements, and salary insights. Simplify your job posting.

May 17, 2025

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Concierge Job Description Template

Job Title: Concierge

Location: [Insert Location]

Job Type: [Full-time/Part-time/Contract]

Reports To: Front Office Manager / Guest Services Manager

About the Role

We’re seeking a professional and courteous concierge to elevate the guest experience by offering personalized services and expert recommendations. The ideal candidate is customer-focused, highly organized, and knowledgeable about local venues and services. You’ll play a key role in creating a welcoming and memorable experience for every guest or resident.

Concierge Responsibilities and Duties

  • Greet guests or residents and assist with check-in/check-out or general inquiries
  • Make reservations for dining, entertainment, travel, and transportation
  • Provide local information and personalized recommendations
  • Handle guest requests, complaints, and special arrangements promptly
  • Coordinate with housekeeping, valet, security, and other departments
  • Maintain updated knowledge of local attractions and services
  • Track and manage deliveries, mail, and packages as needed
  • Maintain logs of services provided and ensure high satisfaction levels

Concierge Qualifications and Skills

  • Excellent communication and interpersonal skills
  • Strong problem-solving and multitasking abilities
  • Professional appearance and demeanor
  • In-depth knowledge of local events, attractions, and venues
  • Tech-savvy with the ability to use reservation systems and basic office software
  • Customer-first mindset with a calm, service-oriented approach

Education and Experience Requirements

  • High school diploma or GED required
  • Associate’s or bachelor’s degree in hospitality or related field preferred
  • 1–3 years of experience in customer service or hospitality roles
  • Experience in hotel or residential concierge services is a plus
  • Multilingual abilities are a bonus

If this sounds like your kind of opportunity, send us your resume and a short note about your relevant experience. Case studies or examples? Ready to join the team? Send your application to [email protected] or reach out at +1 999999999.

Concierge Average Salary

In the United States, concierges typically earn between $23,000 and $53,000 per year, depending on location, experience, and work setting. High-end properties may offer tips and additional benefits.

Hire the Right Concierge Today

With the right job description, you can attract attentive and capable concierges who enhance client satisfaction and uphold your brand’s service standards.

To streamline your candidate search, use Skima AI. Just type in a role, for example, “concierge with 3 years of experience in Chicago," and let the AI do the heavy lifting by ranking top candidates for you. With Skima AI, you can access millions of candidate profiles worldwide. Start your free trial now.

Frequently Asked Questions

1. What is a concierge?

A concierge assists guests or residents by offering services such as reservations, directions, recommendations, and handling special requests.

2. What does a concierge do?

They manage guest services, provide local information, and ensure clients have a smooth and enjoyable experience.

3. What are the responsibilities of a concierge?

The responsibilities include greeting guests, handling inquiries, making bookings, coordinating with staff, and solving problems efficiently.

4. How to hire a concierge?

You can start with a detailed job description, post on hospitality job boards, and look for candidates with excellent communication, customer service experience, and local knowledge.