Concierges are responsible for assisting guests by providing exceptional customer service, making reservations, offering local recommendations, and handling guest requests. They serve as the main point of contact in hotels, residential buildings, or corporate settings to ensure client satisfaction.
Use our customizable and job-post-ready concierge job description template. It includes responsibilities, qualifications, education requirements, and salary insights. Simplify your job posting.
May 17, 2025
Concierge Job Description Template
Job Title: Concierge
Location: [Insert Location]
Job Type: [Full-time/Part-time/Contract]
Reports To: Front Office Manager / Guest Services Manager
About the Role
We’re seeking a professional and courteous concierge to elevate the guest experience by offering personalized services and expert recommendations. The ideal candidate is customer-focused, highly organized, and knowledgeable about local venues and services. You’ll play a key role in creating a welcoming and memorable experience for every guest or resident.
Concierge Responsibilities and Duties
Greet guests or residents and assist with check-in/check-out or general inquiries
Make reservations for dining, entertainment, travel, and transportation
Provide local information and personalized recommendations
Handle guest requests, complaints, and special arrangements promptly
Coordinate with housekeeping, valet, security, and other departments
Maintain updated knowledge of local attractions and services
Track and manage deliveries, mail, and packages as needed
Maintain logs of services provided and ensure high satisfaction levels
Concierge Qualifications and Skills
Excellent communication and interpersonal skills
Strong problem-solving and multitasking abilities
Professional appearance and demeanor
In-depth knowledge of local events, attractions, and venues
Tech-savvy with the ability to use reservation systems and basic office software
Customer-first mindset with a calm, service-oriented approach
Education and Experience Requirements
High school diploma or GED required
Associate’s or bachelor’s degree in hospitality or related field preferred
1–3 years of experience in customer service or hospitality roles
Experience in hotel or residential concierge services is a plus
Multilingual abilities are a bonus
If this sounds like your kind of opportunity, send us your resume and a short note about your relevant experience. Case studies or examples? Ready to join the team? Send your application to [email protected] or reach out at +1 999999999.
Job Title: Concierge
Location: [Insert Location]
Job Type: [Full-time/Part-time/Contract]
Reports To: Front Office Manager / Guest Services Manager
About the Role
We’re seeking a professional and courteous concierge to elevate the guest experience by offering personalized services and expert recommendations. The ideal candidate is customer-focused, highly organized, and knowledgeable about local venues and services. You’ll play a key role in creating a welcoming and memorable experience for every guest or resident.
Concierge Responsibilities and Duties
Greet guests or residents and assist with check-in/check-out or general inquiries
Make reservations for dining, entertainment, travel, and transportation
Provide local information and personalized recommendations
Handle guest requests, complaints, and special arrangements promptly
Coordinate with housekeeping, valet, security, and other departments
Maintain updated knowledge of local attractions and services
Track and manage deliveries, mail, and packages as needed
Maintain logs of services provided and ensure high satisfaction levels
Concierge Qualifications and Skills
Excellent communication and interpersonal skills
Strong problem-solving and multitasking abilities
Professional appearance and demeanor
In-depth knowledge of local events, attractions, and venues
Tech-savvy with the ability to use reservation systems and basic office software
Customer-first mindset with a calm, service-oriented approach
Education and Experience Requirements
High school diploma or GED required
Associate’s or bachelor’s degree in hospitality or related field preferred
1–3 years of experience in customer service or hospitality roles
Experience in hotel or residential concierge services is a plus
Multilingual abilities are a bonus
If this sounds like your kind of opportunity, send us your resume and a short note about your relevant experience. Case studies or examples? Ready to join the team? Send your application to [email protected] or reach out at +1 999999999.
Concierge Average Salary
In the United States, concierges typically earn between $23,000 and $53,000 per year, depending on location, experience, and work setting. High-end properties may offer tips and additional benefits.
Hire the Right Concierge Today
With the right job description, you can attract attentive and capable concierges who enhance client satisfaction and uphold your brand’s service standards.
To streamline your candidate search, use Skima AI. Just type in a role, for example, “concierge with 3 years of experience in Chicago," and let the AI do the heavy lifting by ranking top candidates for you. With Skima AI, you can access millions of candidate profiles worldwide. Start your free trial now.
Frequently Asked Questions
1. What is a concierge?
A concierge assists guests or residents by offering services such as reservations, directions, recommendations, and handling special requests.
2. What does a concierge do?
They manage guest services, provide local information, and ensure clients have a smooth and enjoyable experience.
3. What are the responsibilities of a concierge?
The responsibilities include greeting guests, handling inquiries, making bookings, coordinating with staff, and solving problems efficiently.
4. How to hire a concierge?
You can start with a detailed job description, post on hospitality job boards, and look for candidates with excellent communication, customer service experience, and local knowledge.
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