TrackerRMS is a cloud-based ATS and CRM platform built specifically for staffing and recruitment firms. It combines job management, candidate tracking, resume parsing, video interviewing, and comprehensive reporting into a single, fully customizable system.
However, smaller recruiting teams might find the breadth of features overwhelming, while companies seeking specialized HR solutions beyond recruiting may need additional tools.
Our research team invested over 40 hours analyzing the platform, pricing, integrations, verified user reviews, and real-world implementations. Our detailed ADP review reveals where it shines and where integration solutions can fill the gaps.
Why Trust Our TrackerRMS Review?
To ensure this review is genuine, balanced, and evidence-based, our team followed a solid review methodology:
- Official Product Analysis: Reviewed TrackerRMS's features, pricing tiers, and technical documentation directly from their website and product pages.
- Verified User Reviews: Analyzed patterns and insights from verified reviews on G2, Capterra, and other review platforms.
- Role-Based Use Cases: Assessed value for recruitment managers, staffing agency owners, and TA leaders managing candidate pipelines, placements, and team workflows.
- Real-World Performance Validation: Cross-checked marketing claims against actual user-reported experiences, implementation timelines, and support quality.
This review contains no affiliate links, sponsored content, or paid placements to give you an honest, unbiased analysis.
TrackerRMS Overview
TrackerRMS positions itself as a single-platform solution that combines ATS, CRM, recruitment marketing, reporting, and optional add-on modules (automation, job-board integration, back office, onboarding, collaboration).
It targets staffing firms and recruiting teams that want deep customization and vendor support. Unlike competitors that charge separately for add-ons, TrackerRMS keeps pricing transparent and predictable while delivering broad functionality out of the box.
Key TrackerRMS Features
Below are the core features validated from TrackerRMS's official website:
Integrated ATS & CRM in One Platform
Manage candidates, clients, jobs, and placements without toggling between systems. Every piece of information, contact history, communications, and job progress—lives in a single unified record.
Job Board Posting & Aggregation
Post to 1,000+ job boards from a single interface, or search across all boards simultaneously. Results are de-duplicated and ranked automatically, saving hours of manual job distribution.
Advanced Resume Parsing
Uses Daxtra technology to extract all candidate information from any resume format. Auto-codes skills, education, and experience, then automatically ranks candidates based on job fit without manual intervention.
Video Interviewing (1-Way & 2-Way)
Conduct face-to-face, 2-way video, or 1-way recorded interviews directly within TrackerRMS. Unlimited interview question sets, and no third-party integrations are needed. Candidates can record from phones or desktops.
Candidate Search with 80+ Filters
Query your database using location, skills, salary expectations, availability, and custom fields. Geographic mapping shows candidate locations; intelligent ranking combines résumé content with your internal hiring history for smarter results.
Skills Profiling & Auto-Coding
Automatically tag candidates by technical skills, expertise level, and availability. Create semantic search dictionaries so "HR" searches also capture "Human Resources," reducing missed matches.
Mobile App with 100% Functionality
Tracker OTM (On The Move) delivers full desktop capability on phones and tablets. Search, log calls with auto-recording, update records, and manage workflows from anywhere without losing features.
Telephony & Click-to-Call
Integrated call dialing, automatic call logging, recording, and transcription. All calls appear as linked activity on candidate and client records for full audit trails and compliance.
Customizable Reporting & Dashboards
Build unlimited dashboards showing recruiter activity, placement metrics, pipeline status, client demand forecasts, and KPIs. Export data in multiple formats for leadership reviews.
TrackerChat & Internal Messaging
Instant 2-way chat with team members, with @mentions linking directly to candidate and job records. Chat history is kept for reference, so context and decisions are never lost.
TrackerRMS Pricing
Below are the official plans, pricing, and add-ons:
Pros and Cons of TrackerRMS
Below are the key strengths of TrackerRMS, highlighted by verified users across review platforms:
- Responsive Customer Support: Tracker's support and onboarding receive high praise for quick, helpful responses. Their hands-on assistance speeds up both implementation and problem resolution.
- Comprehensive All-in-one Platform: It combines ATS, CRM, reporting, marketing, and back-office features into one system. This cuts down on the need for multiple tools.
- Intuitive Core Workflows: Many users find daily navigation and common recruiter tasks simple. This leads to faster ramp-up and consistent daily use.
- Strong Configurability: Tracker offers extensive customization for pipelines, fields, and workflows. Staffing firms can accurately model complex recruiting and sales processes.
- Scalable Modular Add-ons: Modular pricing and optional add-ons allow teams to start small. They can add automation, job-board posting, or back-office tools as needs grow.
- Built-in AI Helpers: TrackerAI helps with job descriptions, candidate summaries, and basic screening. This saves recruiters time on initial resume triage and outreach.
Despite several benefits, verified users reported these limitations of TrackerRMS:
- Dated or Inconsistent UI: Some users feel the interface looks outdated compared to newer ATS competitors. This can slow down adoption for teams that value a sleek user experience.
- Key Capabilities Behind Add-ons: Important features like automation, job-board posting, and back-office functions are sold separately. This raises the total cost as capabilities increase.
- Occasional Bugs and Stability Issues: A few reviewers mention intermittent glitches that need support tickets. These can briefly disrupt recruiting workflows.
- Integration and API Limits: Some users find integrations and API functions limited compared to newer platforms. This makes connecting to third-party tools more complicated.
- Rigid Built-in Fields: Certain default fields cannot be removed or edited, which frustrates teams that prefer simpler or unconventional data models.
How Can Integrating Skima AI Handle TrackerRMS Limitations?
Skima AI is built as an “intelligence layer” that integrates into ATS/CRMs (including TrackerRMS) and addresses common recruiter pain points, faster shortlists, explainable match signals, and automated candidate rediscovery without replacing your ATS.
Skima AI’s connector writes match scores, reasons, and shortlist actions back into Tracker, so teams keep one source of truth while gaining AI-driven speed and auditability.
Key benefits of TrackerRMS integration with Skima AI:
- AI Match Scores Inside TrackerRMS: Every candidate receives a 0–100 explainable match score showing exactly why they fit the role. Recruiters focus immediately on top candidates without manual screening.
- Automatic Talent Rediscovery: Skima AI queries your TrackerRMS database contextually and surfaces qualified candidates you've overlooked for new roles. For example, a candidate who was rejected for Role A but qualifies for Role B is automatically surfaced.
- Enterprise Security & Compliance: SOC 2 Type II and GDPR-aligned. All candidate data stays inside your TrackerRMS environment; no external APIs access sensitive information.
- Seamless Recruiter Experience: No parallel system to learn, no data exports, no migration. Skima AI integrates directly into your TrackerRMS candidate records and job pipelines as an enhancement to your existing process.
Who Should Consider TrackerRMS?
TrackerRMS is the right choice for:
- Staffing and recruitment agencies that need ATS + CRM parity, deep customization, and strong vendor support.
- Recruiting teams scaling quickly who want a single platform that adds automation, reporting, and back-office modules as they grow.
- Teams that value vendor support and training. Organizations that prefer a partner to manage onboarding and custom configuration.
Who Should Avoid TrackerRMS?
TrackerRMS is not ideal for:
- Very small teams with zero admin bandwidth who want a minimal, plug-and-play UI without configuration; Tracker’s power shows up with setup and training.
- Teams with extremely tight budgets that can’t accommodate add-on costs for automation, job-board posting, or back-office features.
- Companies that need a cutting-edge consumer-grade UI above all else. Some users prefer newer ATS with a more modern UX.
Summary
TrackerRMS is an excellent ATS and CRM tailored for staffing agencies and mid-market recruiting firms. It shines in customization, customer support, and clear pricing without hidden fees. The intuitive, mobile-friendly platform enables users to save over 30 minutes daily per recruiter through its automation features.
Some drawbacks include the lack of auto-save and occasional server slowdowns at peak times, which are manageable for most teams.
While data migrations require careful planning, TrackerRMS's support team is committed to ensuring your success. Integrating Skima AI enhances its candidate matching, elevating TrackerRMS to a powerful recruitment intelligence tool.
Frequently Asked Questions
1. What is TrackerRMS?
TrackerRMS is a cloud-based applicant tracking system and recruitment CRM. It brings together sourcing, candidate management, recruitment marketing, and reporting. Optional back-office modules are also available. This solution is aimed at staffing agencies and talent teams looking for customisation.
2. Is TrackerRMS legit?
Yes, TrackerRMS is a legitimate, established ATS and recruitment CRM used globally by staffing firms and in-house teams. Verified reviews praise its features, customer support, and ability to scale for enterprises. However, make sure to compare it with your specific needs.
3. How much does TrackerRMS cost?
TrackerRMS pricing varies by plan and add-ons; starter user pricing, automation, back-office, and job-board modules are billed per user monthly, while enterprise quotes offer custom rates. Contact sales for exact, up-to-date pricing and terms.
4. How does Skima AI enhance TrackerRMS workflows?
Skima AI accelerates sourcing and shortlisting by extracting skills, scoring candidates, and suggesting matches with transparent reasons. It also automates rediscovery, boosts shortlist accuracy, and keeps audit trails in TrackerRMS records.
5. Can TrackerRMS integrate with job boards and third-party tools?
Yes, TrackerRMS supports job-board integrations, APIs, Zapier connectors, and third-party tools for sourcing, email, and payroll. Some integrations may need specific plans or add-ons. So, check with Tracker for available connectors before you buy.
