Employee Net Promoter Score

The Employee Net Promoter Score (eNPS) is a metric used by companies to measure their employees' loyalty and satisfaction as well. It derives from the NPS methodology used widely in customer satisfaction surveys. eNPS surveys typically ask employees a single question: “On a scale of 0-10, how likely are you to recommend [Company Name] as a place to work?” Accordingly, the workers are classified into three groups of promoters (score 9-10), passives (score 7-8) and detractors (score 0-6). The eNPS is derived from deducting the percentage of detractors from the percentage of promoters, which yields a score that ranges from -100 to +100.

Example of Employee Net Promoter Score

Think of a multinational corporation, XYZ Inc., that applies an eNPS survey aimed at finding out the employees level of satisfaction. They send the survey to all employees anonymously. Once they received the responses, they found out that 60% of the employees are promoters (scoring 9-10), 25% are passives (scoring 7-8), and 15% are detractors (scoring 0-6). XYZ Inc. will obtain the eNPS by subtracting the percentage of detractors (15%) from that of promoters (60%), which equals to a net score of 45. This positive score implies that most of the employees are happy and would recommend XYZ Inc. as a workplace. XYZ can leverage the data received to spot areas of improvement and to track the changes in employee happiness.