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Glossary/Employee Shifts

Employee Shifts

Employee shifts are specific time periods when employees are scheduled to work as per the company guidelines. In organizational environments, which include retail, hospitality, healthcare and manufacturing industries, a competent shift management is fundamental in order to meet customer needs and improve efficiency. Work schedules designate workers’ arrival times, the number of working hours, and the possibility of breaks or holidays. Shift management is the efficient task of allocating shifts to the employees based on factors like their availability, skills, preferences, and also taking into account the labor regulations. Usually, a modern workforce management system includes functions for creating, modifying and recording employee shifts to match the optimum level of staffing and employee productivity.

Example of Employee Shifts

In order to provide for continuous staffing coverage throughout the day, the store manager develops a weekly shift schedule for the employees. The schedule may include morning shifts (9:00 AM - 5:00 PM), (01:00 PM - 9:00 PM), and (5:00 PM - 9:00 PM). Employees are allocated shifts based on several factors including availability, talents, and preferences and, at the same time, considering the operational necessities of the store. For example, those who like to be awake early could be assigned to morning shifts and those who want evening hours should be scheduled for the late shifts. Through the effective management of employee shifts, the store guarantees that there will always be a sufficient number of staff on hand during busy periods to customer assist, handle transactions and keep the store running efficiently.

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