Job Descriptions/ Client Service Representative

Client Service Representative Job Description: Duties, Skills, Education & Salary

Client service representatives (CSRs) are the primary point of contact for clients, responsible for managing inquiries, resolving issues, and ensuring a high level of customer satisfaction. They support business operations by maintaining strong relationships and delivering responsive, personalized service.

Use our job-post-ready client service representatives job description template to attract top professionals. It includes key responsibilities, essential skills, educational requirements, and salary insights. Simplify your candidate search.

May 27, 2025

Client Service Representative Job Description Template

Job Title: Client Service Representative

Location: [Insert Location]

Job Type: [Full-time/Part-time]

Reports To: Client Services Manager / Operations Manager

About the Role

We’re seeking a professional and courteous Client Service Representative to join our team. In this role, you'll serve as the frontline connection with our clients—answering questions, addressing concerns, and ensuring smooth communication. The ideal candidate has excellent interpersonal skills, attention to detail, and a passion for delivering excellent service.

Client Service Representative Responsibilities and Duties

Serve as the first point of contact for client inquiries via phone, email, or in person
Provide accurate information about products, services, and company policies
Resolve client concerns promptly and escalate issues when necessary
Maintain updated client records in the CRM system
Coordinate with internal teams to fulfill client requests
Follow up on client interactions to ensure satisfaction
Assist in onboarding new clients and explaining service offerings
Support administrative tasks related to client accounts

Client Service Representative Qualifications and Skills

Strong verbal and written communication skills
Excellent problem-solving and organizational abilities
Customer-focused mindset and professional demeanor
Proficiency with CRM software and Microsoft Office Suite
Ability to multitask in a fast-paced environment
Strong attention to detail and follow-through

Education and Experience Requirements

High school diploma or equivalent required
Associate or bachelor’s degree in business or a related field preferred
1–2 years of experience in a customer service or client-facing role
Experience in a corporate or professional services setting is a plus

We welcome applications with a resume and a quick cover letter sharing your relevant expertise. Tangible outcomes or work samples are appreciated. Have questions or want to apply? Contact us at [email protected] or give us a call at +1 999999999.

Client Service Representative Average Salary

In the United States, client service representatives earn between $25,500 and $56,000 annually.It depends on experience, location, and industry.

Hire the Right Client Service Representative Today

With the right client service representative, your business can build trust, boost retention, and enhance the overall customer experience. Use this job description to hire someone who brings professionalism and empathy to every interaction.

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Frequently Asked Questions

1. What is a client service representative?

A client service representative is a customer-facing professional who manages inquiries, resolves issues, and provides support to ensure client satisfaction.

2. What does a client service representative do?

They answer questions, update client accounts, coordinate with internal teams, and act as a liaison between the business and its clients.

3. What are the responsibilities of a client service representative?

They provide information, resolve issues, maintain records, and follow up with clients to ensure ongoing satisfaction.

4. How to hire a client service representative?

You can start with a clear job description, post it on job boards, and look for candidates with communication skills, attention to detail, and customer service experience.