Client Service Representative Job Description: Duties, Skills, Education & Salary
Client service representatives (CSRs) are the primary point of contact for clients, responsible for managing inquiries, resolving issues, and ensuring a high level of customer satisfaction. They support business operations by maintaining strong relationships and delivering responsive, personalized service.
Use our job-post-ready client service representatives job description template to attract top professionals. It includes key responsibilities, essential skills, educational requirements, and salary insights. Simplify your candidate search.
May 27, 2025
Client Service Representative Job Description Template
Job Title: Client Service Representative
Location: [Insert Location]
Job Type: [Full-time/Part-time]
Reports To: Client Services Manager / Operations Manager
About the Role
We’re seeking a professional and courteous Client Service Representative to join our team. In this role, you'll serve as the frontline connection with our clients—answering questions, addressing concerns, and ensuring smooth communication. The ideal candidate has excellent interpersonal skills, attention to detail, and a passion for delivering excellent service.
Client Service Representative Responsibilities and Duties
Serve as the first point of contact for client inquiries via phone, email, or in person
Provide accurate information about products, services, and company policies
Resolve client concerns promptly and escalate issues when necessary
Maintain updated client records in the CRM system
Coordinate with internal teams to fulfill client requests
Follow up on client interactions to ensure satisfaction
Assist in onboarding new clients and explaining service offerings
Support administrative tasks related to client accounts
Client Service Representative Qualifications and Skills
Strong verbal and written communication skills
Excellent problem-solving and organizational abilities
Customer-focused mindset and professional demeanor
Proficiency with CRM software and Microsoft Office Suite
Ability to multitask in a fast-paced environment
Strong attention to detail and follow-through
Education and Experience Requirements
High school diploma or equivalent required
Associate or bachelor’s degree in business or a related field preferred
1–2 years of experience in a customer service or client-facing role
Experience in a corporate or professional services setting is a plus
We welcome applications with a resume and a quick cover letter sharing your relevant expertise. Tangible outcomes or work samples are appreciated. Have questions or want to apply? Contact us at [email protected] or give us a call at +1 999999999.
Job Title: Client Service Representative
Location: [Insert Location]
Job Type: [Full-time/Part-time]
Reports To: Client Services Manager / Operations Manager
About the Role
We’re seeking a professional and courteous Client Service Representative to join our team. In this role, you'll serve as the frontline connection with our clients—answering questions, addressing concerns, and ensuring smooth communication. The ideal candidate has excellent interpersonal skills, attention to detail, and a passion for delivering excellent service.
Client Service Representative Responsibilities and Duties
Serve as the first point of contact for client inquiries via phone, email, or in person
Provide accurate information about products, services, and company policies
Resolve client concerns promptly and escalate issues when necessary
Maintain updated client records in the CRM system
Coordinate with internal teams to fulfill client requests
Follow up on client interactions to ensure satisfaction
Assist in onboarding new clients and explaining service offerings
Support administrative tasks related to client accounts
Client Service Representative Qualifications and Skills
Strong verbal and written communication skills
Excellent problem-solving and organizational abilities
Customer-focused mindset and professional demeanor
Proficiency with CRM software and Microsoft Office Suite
Ability to multitask in a fast-paced environment
Strong attention to detail and follow-through
Education and Experience Requirements
High school diploma or equivalent required
Associate or bachelor’s degree in business or a related field preferred
1–2 years of experience in a customer service or client-facing role
Experience in a corporate or professional services setting is a plus
We welcome applications with a resume and a quick cover letter sharing your relevant expertise. Tangible outcomes or work samples are appreciated. Have questions or want to apply? Contact us at [email protected] or give us a call at +1 999999999.
Client Service Representative Average Salary
In the United States, client service representatives earn between $25,500 and $56,000 annually.It depends on experience, location, and industry.
Hire the Right Client Service Representative Today
With the right client service representative, your business can build trust, boost retention, and enhance the overall customer experience. Use this job description to hire someone who brings professionalism and empathy to every interaction.
To streamline your candidate search, use Skima AI. Just type in a role, for example, “client service representative with 3 years of experience in Chicago," and let the AI do the heavy lifting by ranking top candidates for you. With Skima AI, you can access millions of candidate profiles worldwide. Start your free trial now.
A client service representative is a customer-facing professional who manages inquiries, resolves issues, and provides support to ensure client satisfaction.
2. What does a client service representative do?
They answer questions, update client accounts, coordinate with internal teams, and act as a liaison between the business and its clients.
3. What are the responsibilities of a client service representative?
They provide information, resolve issues, maintain records, and follow up with clients to ensure ongoing satisfaction.
4. How to hire a client service representative?
You can start with a clear job description, post it on job boards, and look for candidates with communication skills, attention to detail, and customer service experience.
This website uses cookies and other tracking technologies to improve your
browsing experience for the following purposes: to enable basic
functionality of the website, to provide a better experience on the website,
to measure your interest in our products and services and to personalize
marketing interactions, to deliver ads that are more relevant to you.
Skima Cookies Preferences Center
Your privacy is important to us
Cookies are very small text files that are stored on your computer
when you visit a website. We use cookies for a variety of purposes
and to enhance your online experience on our website (for example,
to remember your account login details). You can change your
preferences and decline certain types of cookies to be stored on
your computer while browsing our website. You can also remove any
cookies already stored on your computer, but keep in mind that
deleting cookies may prevent you from using parts of our website.
Strictly necessary cookies
These cookies are essential to provide you with services available
through our website and to enable you to use certain features of our
website. Without these cookies, we cannot provide you certain
services on our website.
Always Active
Functionality cookies
These cookies are used to provide you with a more personalized
experience on our website and to remember choices you make when you
use our website. For example, we may use functionality cookies to
remember your language preferences or remember your login details.
Always Active
Tracking cookies
These cookies are used to collect information to analyze the traffic
to our website and how visitors are using our website. For example,
these cookies may track things such as how long you spend on the
website or the pages you visit which helps us to understand how we
can improve our website for you. The information collected through
these tracking and performance cookies do not identify any
individual visitor.
Always Active
More Information
For any queries in relation to our policy on cookies and your
choices, please contact us. To find out more, please visit our
Privacy Policy.
