NEOGOV is a comprehensive HR software platform built for government and public sector agencies. It manages everything from applicant tracking and candidate engagement to onboarding and performance management.
However, smaller municipalities with limited IT resources might struggle with their lengthy implementation and learning curve. Private sector organizations looking for lean recruiting tools may find the government-focused features add complexity rather than value.
Our research team invested over 52 hours analyzing NEOGOV's platform, verified user reviews, pricing, integrations, and real-world implementations. This detailed NEOGOV review reveals where it excels, where you may struggle, and where integrations can enhance its capabilities.
Why Trust Our NEOGOV Review?
To keep this NEOGOV review honest, evidence-based, and genuinely useful, our team followed a rigorous methodology:
- Official Product Analysis: Reviewed NEOGOV's product pages, feature documentation, and platform capabilities directly from their official website and Insight/Attract product docs.
- Verified User Reviews: Analyzed patterns from verified reviews across G2, Capterra, and others to identify authentic strengths and real pain points.
- Feature vs. Reality Validation: Cross-checked promised capabilities against actual user-reported experiences and system performance.
- Government Sector Focus: Prioritized reviews and analysis from public sector organizations (the primary users of this platform).
This review contains no affiliate links, paid placements, or sponsorship influencing our perspective.
NEOGOV Overview
NEOGOV is purpose-built for government agencies, municipalities, and public sector organizations. The platform bundles multiple HR functions like Insight (ATS), Attract (CRM), Onboard, Perform, Learn, Core HR, and integrations with government job boards and background check providers.
What sets NEOGOV apart is its strong focus on government specialization. It includes features like civil service compliance, ranked eligibility lists, veterans' preference tracking, canvassing letters, EEO reporting, and multi-level approvals.
Additionally, NEOGOV serves everyone from small municipal HR departments to large state agencies with thousands of employees.
Key NEOGOV Features
Below are the primary features verified on NEOGOV’s official website:
- Insight (Applicant Tracking): Manage job requisitions, applications, scoring, and civil-service workflows with configurable hiring stages. Insight supports canvassing letters and ranked eligibility lists.
- Attract - Candidate Relationship Management (CRM): Build candidate pipelines, capture leads, and run automated outreach via the Virtual Recruiter to re-engage and nurture scarce talent pools.
- Onboarding & eForms: Automate new-hire paperwork, assign tasks, and store documents digitally to shorten time-to-productivity and centralize compliance records.
- Perform - Performance Management: Streamline evaluations, 1:1 feedback, and continuous performance workflows to standardize reviews across departments.
- Learn - Learning Management System (LMS): Host courses, assign mandatory training, and track completion for compliance and skills development.
- Compliance & Civil-Service Tools: Built-in support for public-sector regulations, veteran preferences, EEOC reporting, and audit trails to defend hiring decisions.
- Reporting and Analytics: Insight provides over 100 reports on key metrics, including application volume, diversity/EEO data, time-to-hire, and recruitment source effectiveness. Custom dashboards help HR teams analyze and optimize recruitment.
- Multi-Module Integration: Applicant data flows seamlessly between Insight (ATS), Attract (CRM), Onboard (new hire workflows), and HRIS without duplicate data entry.
NEOGOV Pricing
NEOGOV sells enterprise-grade SaaS with pricing by product and organization size. The vendor requires you to request a custom quote.
NEOGOV’s official resources also publish example cost guidance for some modules (e.g., LMS/onboarding), which can help with budget planning. All pricing below is from NEOGOV’s official site and NEOGOV product blogs.
Bottom line: NEOGOV uses consultative pricing. Expect an implementation budget and per-module licensing that scales with FTEs and compliance needs.
Pros and Cons of NEOGOV
Here are key highlights from verified users across review platforms:
- Public-sector Focus: NEOGOV is tailored for government and education agencies. It streamlines civil service workflows and ensures compliance, reducing legal risks.
- Paperwork Reduction: The platform automates applications, onboarding, and e-forms. This allows HR to spend less time on paperwork and more on hiring strategies.
- Integrated Hire-to-retire Suite: It combines Insight, Attract, Onboard, Perform, and Learn. This integration helps agencies manage the employee lifecycle without data silos.
- Improves Candidate Experience: Users appreciate mobile-friendly applications and automated notifications. These features cut down on confusion and boost completion rates.
- Responsive Customer Support: Reviewers highlight NEOGOV’s implementation teams and applicant support. They are quick to assist with training and problem-solving during rollouts.
- Good ROI for Agencies: Agencies often see a solid ROI thanks to automation, compliance tools, and faster hiring when adopting several modules together.
While NEOGOV is widely used, verified users reported these common limitations:
- Integration & Data Duplication Issues: Some customers report data syncing gaps between modules. This can lead to duplicate entries and extra manual work in HRIS, ATS, and onboarding.
- Limited Reporting Flexibility: Some users find report customization restrictive and request better export options, SQL access, or simpler tools for complex data analysis.
- High Implementation and Module Costs: Implementation fees and per-module licensing can significantly raise costs, especially for smaller agencies and integrations.
- Occasional UI and Workflow Quirks: Users report dated interface elements and occasional onboarding workflow bugs. These sometimes require admin workarounds or vendor support to keep hiring on schedule.
- Batch Printing and Bulk Action Limits: Batch printing, bulk updates, and mass email features can be slow or limited. This adds manual steps for administrators during busy hiring periods.
How Can Integrating Skima AI Handle NEOGOV Limitations?
NEOGOV excels at government compliance, workflow automation, and complex hiring processes. However, its recruiting module works well but lacks advanced AI for intelligent candidate screening, matching, and rediscovery. Skima AI fills this gap by integrating into NEOGOV.
Skima AI is an AI-powered recruitment intelligence platform that integrates with NEOGOV's Insight and Attract modules. It adds an intelligent screening and matching layer to government hiring to enable recruiters to work faster and smarter without replacing NEOGOV.
Key benefits of integrating Skima AI into NEOGOV:
- AI-Powered Candidate Matching: Every candidate receives an explainable match score showing why they fit the role. Recruiters can trust AI recommendations and focus effort on top candidates.
- Intelligent Candidate Rediscovery: Automatically surface past applicants and internal candidates who now meet current job requirements, directly within Insight.
- Real-Time Skill Intelligence: Skima AI parses resumes and profiles to extract skills, experience level, certifications, and location. This data goes back into Insight, allowing for better filtering and reporting.
- Seamless NEOGOV Integration: No parallel system to learn, no data exports, no workarounds. Skima AI integrates directly into Insight's recruiting workflow as an enhancement layer.
- Government-Grade Security: SOC 2 Type II compliance and GDPR alignment ensure all candidate data stays within your NEOGOV environment with end-to-end encryption and audit trails.
Who Should Consider NEOGOV?
NEOGOV is the right choice for:
- Government agencies and municipalities of all sizes need a platform for public sector hiring and compliance.
- Organizations with complex civil service rules or multi-step approval processes.
- Agencies want integrated HR operations and analytics in one platform.
- Teams with limited IT resources need a cloud-based solution.
- Organizations requiring strong government compliance and audit support.
Who Should Avoid NEOGOV?
NEOGOV is not ideal for:
- Private sector companies that don't need government compliance and prefer ATS platforms like Lever or Skima AI.
- Agencies with very small budgets and limited IT resources.
- Organizations needing rapid deployment and needing to hire quickly, in under 6 months.
- Agencies with many autonomous departments that require strong data isolation.
- Teams that lack technical expertise for customization and integrations.
Summary
As this NEOGOV review found, it leads as the ATS for U.S. government and public sector agencies. Its compliance architecture, module integration, and customer support make it ideal for mid-to-large organisations with complex hiring needs that generic platforms cannot meet.
Yet, the platform has limitations: high implementation costs, rigid customisation, and traditional keyword-based screening that overlooks qualified candidates.
For recruitment leaders, integrating Skima AI offers a robust solution. By adding semantic resume screening, AI candidate matching, and rediscovery to NEOGOV's reliable framework, you enhance the candidate search.
If NEOGOV is your platform, Skima AI enhances your system. If you are considering NEOGOV, integrate it with intelligent screening for faster applications, stronger candidate ranks, and manageable compliance.
Frequently Asked Questions
1. What is NEOGOV?
NEOGOV is a cloud HR and talent-management platform built for public-sector employers. It provides applicant tracking, onboarding, learning, performance, and compliance tools to standardize government hiring and records management.
2. Is NEOGOV legit?
Yes, NEOGOV is a legitimate vendor serving thousands of public agencies and educational institutions, with verified customers, formal implementation services, compliance features, and documented customer support and case studies.
3. How much does NEOGOV cost?
NEOGOV uses consultative, per-module pricing based on agency size and modules selected. You must request a custom quote; expect annual licensing, implementation fees, and variable costs tied to FTE counts and configuration.
4. Does NEOGOV integrate with Skima AI?
Yes, NEOGOV Insight supports integrations, and Skima AI can connect to enhance candidate matching, parsing, and rediscovery. Integration typically requires API access, configuration, and vendor coordination for secure data exchange.
5. How does Skima AI improve NEOGOV workflows?
Skima AI adds explainable match scores, intelligent resume parsing, and candidate rediscovery within NEOGOV records. It reduces screening time, surfaces qualified past applicants, and preserves audit trails for compliant decision-making.
6. Is NEOGOV suitable for private companies?
NEOGOV primarily targets government and education; private companies may find its compliance features unnecessary. Startups and scales needing extensive third-party integrations prefer a commercial ATS with broader ecosystem support today.
