Job Descriptions/ IT Support Specialist

IT Support Specialist Job Description: Duties, Skills, Education & Salary

An IT Support Specialist helps troubleshoot hardware, software, and network issues to keep systems running smoothly. They assist users with technical problems and ensure efficient day-to-day IT operations.

Use our job-post-ready IT support specialist job description template to attract top professionals. It includes key responsibilities, essential skills, educational requirements, and salary insights. Simplify your candidate search.

Jun 5, 2025

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IT Support Specialist Job Description Template

Job Title: IT Support Specialist

Location: [Insert Location]

Job Type: [Full-time/Part-time/Contract]

Reports To: IT Manager / Help Desk Supervisor

About the Role

We’re looking for a skilled IT Support Specialist to provide exceptional technical assistance and maintain our systems. As the bridge between users and technology, you’ll troubleshoot issues and ensure seamless operations. This role requires problem-solving, technical expertise, and a commitment to user satisfaction.

IT Support Specialist Job Responsibilities and Duties

  • Provide technical support for hardware, software, and network issues via phone, email, or in-person
  • Diagnose and resolve technical problems, escalating complex issues when necessary
  • Collaborate with IT team to implement system upgrades and maintenance
  • Install, configure, and maintain computer systems, software, and peripherals
  • Document support tickets, resolutions, and user interactions in a helpdesk system
  • Train users on software applications and IT best practices
  • Stay updated on emerging technologies, cybersecurity protocols, and industry trends
  • Align support tasks with organizational IT policies and operational goals
  • Communicate technical solutions and updates to users and supervisors

IT Support Specialist Qualifications and Skills

  • Strong troubleshooting and technical support abilities
  • Solid knowledge of operating systems (e.g., Windows, macOS, Linux) and networking
  • Excellent proficiency with helpdesk software (e.g., ServiceNow, Zendesk) and IT tools
  • Experience in IT support or helpdesk roles
  • Ability to explain technical concepts to non-technical users
  • Strong communication and customer service skills
  • Detail-oriented and proactive approach

Education and Experience Requirements

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience accepted
  • 1+ years of experience in IT support, helpdesk, or related technical roles
  • Familiarity with ITIL frameworks or cybersecurity best practices
  • Proven ability to troubleshoot hardware and software issues
  • Certifications like CompTIA A+, Network+, or Microsoft Certified Professional are a plus

To apply, send your resume and a brief cover letter explaining your IT support experience. Email your application to [email protected] or call +1 999999999 for more information.

IT Support Specialist Average Salary

In the U.S., IT Support Specialists typically earn between $61,550 and $75,000 per year, depending on experience, location, and industry. Those with advanced certifications or in high-demand sectors may earn additional bonuses. 

Hire the Right IT Support Specialist Today

A comprehensive IT Support Specialist job description is your first step in hiring. It helps attract capable professionals who resolve technical issues, enhance system reliability, and support organizational success.

To speed up your candidate search, use Skima AI to find the ideal candidates for your needs. Simply enter what you're looking for, such as "IT Support Specialist with 2 years of experience in New York," and its AI search feature will scan millions of profiles, then rank the best ones for you. Start your free trial now.

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Frequently Asked Questions

1. What is an IT Support Specialist?

An IT Support Specialist is a professional who assists users with technical issues related to computer systems, software, and hardware, ensuring optimal performance and minimal downtime.

2. What does an IT Support Specialist do?

They troubleshoot hardware and software problems, install and configure systems, and provide technical support to maintain efficient IT operations within an organization.

3. What are the responsibilities of an IT Support Specialist?

Responsibilities include diagnosing technical issues, performing system maintenance, assisting with software installations, and ensuring network security and efficiency.

4. How to hire an IT Support Specialist?

To hire a competent IT Support Specialist, seek candidates with strong problem-solving skills and relevant certifications. Skima AI streamlines this process by connecting you with pre-vetted professionals tailored to your organization's needs.