Job Descriptions/ Medical Front Desk

Medical Front Desk Job Description: Duties, Skills, Experience & Salary

Medical front desk professionals serve as the first point of contact in healthcare facilities. They manage patient check-ins and check-outs, answer phone calls, schedule appointments, and handle insurance paperwork. A well-organized front desk representative ensures a smooth, welcoming experience for patients and efficient office operations.

Use this customizable medical front desk job description template to attract candidates who are organized, patient-focused, and skilled in administrative tasks.

May 22, 2025

Medical Front Desk Job Description Template

Job Title: Medical Front Desk Receptionist

Location: [Insert Location]

Job Type: [Full-time/Part-time]

Reports To: Office Manager / Practice Administrator

About the Role

We are seeking a friendly and organized Medical Front Desk Receptionist to join our healthcare team. In this role, you’ll be responsible for greeting patients, managing appointment schedules, maintaining records, and supporting the clinical team with essential front office operations. This is a key role in ensuring patient satisfaction and smooth administrative workflow.

Medical Front Desk Responsibilities and Duties

Greet patients and visitors warmly as they arrive
Schedule, confirm, and cancel appointments
Answer incoming calls and respond to inquiries or direct calls appropriately
Collect and verify patient insurance information and personal details
Manage patient check-in and check-out processes
Maintain and update electronic medical records (EMRs)
Process payments and co-pays; handle billing questions
Ensure waiting area is clean, organized, and welcoming
Communicate with clinical staff to coordinate patient flow

Medical Front Desk Qualifications and Skills

Excellent customer service and communication skills
Strong organizational and multitasking abilities
Basic understanding of medical terminology and insurance processes
Familiarity with electronic medical records (EMR) systems
Professional appearance and positive demeanor
Ability to handle confidential information with discretion

Education and Experience Requirements

High school diploma or equivalent (required)
Associate degree or healthcare-related coursework (preferred)
1–2 years of experience in a medical or front desk role
Experience using EMR software such as Epic or AthenaHealth is a plus

To apply, please share your resume along with a brief cover letter highlighting your relevant experience and achievements. Case studies or project links are a plus! Send your application to [email protected] or reach out at +1 999999999.

Medical Front Desk Average Salary

In the United States, medical front desk receptionists earn between $25,000 and $46,500 per year, depending on location, experience, and facility type.

Hire the Right Medical Front Desk Receptionist Today

With a well-written job description, you can quickly find professional and dependable front desk staff who enhance your patient experience and support smooth clinic operations.

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Frequently Asked Questions

1. What is a medical front desk receptionist?

A medical front desk receptionist is responsible for managing patient interactions, scheduling, and administrative support in a healthcare facility.

2. What does a medical front desk receptionist do?

They greet patients, schedule appointments, answer phone calls, verify insurance, manage check-in/check-out, and support clinical operations.

3. What are the responsibilities of a medical front desk receptionist?

The key responsibilities include handling front office communication, maintaining patient records, and ensuring a welcoming environment for all visitors.

4. How to hire a medical front desk receptionist?

You can start with a detailed job description, post on healthcare job boards, and screen for customer service skills, experience with EMR software, and organizational ability.